Protection

Your privacy is of paramount importance to FadeSculpt. This Privacy Policy is designed to provide you with a clear understanding of how we collect, use, store, and protect your personal data when you interact with our services. We are committed to maintaining the confidentiality of your information and ensuring compliance with applicable data protection regulations. By using our website, services, or providing your information to us, you acknowledge that you have read and understood this policy.

1. Information We Collect

We collect and process various categories of personal data depending on your interaction with our services:

  • Personal Identification Information: Name, email address, phone number, mailing address, date of birth, and identification documents (for identity verification, if applicable).
  • Account Information: Username, password, account settings, and user preferences.
  • Transaction Information: Payment details, billing address, order history, and transaction records.
  • Device and Usage Data: IP address, browser type, operating system, device identifiers, time zone, and geographic location (when enabled).
  • Website Activity: Cookies, session duration, pages visited, search queries, and interaction history.
  • Customer Support Interactions: Communication records, support tickets, and feedback submissions.

We collect this information directly from you, automatically through your use of our website, or from third-party partners with your consent.

2. How We Use Your Data

We use your personal data for multiple purposes, including but not limited to:

  • Service Provision: To process orders, provide customer support, and manage user accounts.
  • Communication: To send order confirmations, respond to inquiries, and provide customer support.
  • Marketing and Promotions: To send newsletters, special offers, and targeted advertising, where legally permitted.
  • Personalization: To tailor our services to your preferences and improve user experience.
  • Analytics and Improvement: To monitor site performance, conduct research, and enhance product offerings.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms of use.

We ensure that any promotional communication is sent only with your prior consent, which you may withdraw at any time.

3. Legal Basis for Processing

Our processing of your personal data is based on the following legal grounds:

  • Contract Performance: Data processing is necessary for fulfilling a contract you have entered into with us.
  • Legitimate Interests: We process data to enhance our services, ensure security, and improve user experience.
  • Consent: Where you have provided explicit consent, such as subscribing to a newsletter.
  • Legal Obligations: We may process data to comply with applicable laws and regulatory requirements.

4. Sharing of Your Data

We do not sell or rent your personal data to third parties. However, we may share your information with:

  • Service Providers: Trusted partners who assist with payment processing, data hosting, marketing, and analytics.
  • Business Partners: In the context of joint promotions, where you have opted in.
  • Legal Authorities: When required to comply with legal obligations, respond to lawful requests, or protect our rights.
  • Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

All third parties with whom we share your data are contractually obligated to maintain its confidentiality and use it only for the specified purpose.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your user experience. These technologies help us:

  • Remember your login details and preferences.
  • Measure the effectiveness of marketing campaigns.
  • Analyze user behavior and site performance.

You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect your ability to use some features of our site.

6. Data Security

We implement robust security measures to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Data encryption (SSL/TLS) for secure transmission.
  • Access control mechanisms to restrict data access.
  • Regular security audits and vulnerability assessments.
  • Secure data storage with advanced encryption techniques.

While we strive to ensure the security of your information, no system is entirely foolproof. We encourage you to take steps to protect your account credentials.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations, resolution of disputes, and enforcement of our agreements. Retention periods are determined based on:

  • Legal requirements for record-keeping (e.g., financial transactions).
  • Business needs to provide customer support or maintain service continuity.
  • User requests for data deletion, subject to legal limitations.

When your data is no longer required, it will be securely deleted or anonymized.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request rectification of inaccurate or incomplete data.
  • Deletion: Request the erasure of your data under certain conditions.
  • Restriction: Request that we limit the processing of your data.
  • Data Portability: Request a structured, commonly used format of your data.
  • Objection: Object to data processing for marketing purposes.
  • Withdraw Consent: Withdraw any consent you have provided, without affecting the lawfulness of prior processing.

To exercise these rights, please contact our data protection team using the contact information provided below.